Ashe County is seeking applications to fill a vacancy in the Communications Department as a Telecommunicator I.
Under general supervision, successful applicants will provide 24-hour continuous emergency, non-emergency, and administrative communications services for state, local and private agencies and organizations. Employees are responsible for receiving incoming calls, dispatching applicable personnel, and operating various computer systems, including the CAD system.
Applicants must effectively solicit, process, analyze and prioritize information from various sources including emergencies and non-emergency administrative exchanges.
Employee must exercise considerable tact and poise in obtaining information from distressed persons. Starting salary: $33,270.00 annually plus excellent benefits package
Job Type: Full-time
Pay: From $33,270.00 per year
To apply please find our position announcement on Ineed:
911 Telecommunicator – Jefferson, NC 28640 – Indeed.com and follow the instructions on how to apply.
- Working in our 911 Dispatch Center is one of the most demanding, and yet rewarding, roles at the Ashe County Sheriff’s Office.
Our Telecommunicators are masters in multitasking and are truly the ‘first first responders’. They have to have the ability to manage six computer screens, non emergency telephones calls, 911 calls, and police, fire and EMS radio traffic all at the same time.We won’t pretend that this job isn’t stressful, because it is. But those who rise to the top and can learn the craft and pass the myriad of schools and certifications that it takes to be a Telecommunicator with our agency will know that they are among the few that have risen to the challenge and become a critical component to our team at the Ashe County Sheriff’s Office.
TELECOMMUNICATOR (job description)-– Receives routine and emergency telephone calls and personal request for assistance concerning crimes, fire, animal control, home health, or general information concerning addresses and nature of problems. Operates equipment to maintain contact with law enforcement personnel and other law enforcement units; dispatches deputies to answer requests for assistance; receives and transmits information and messages. Operates equipment to maintain contact with various personnel in dispatching fire departments, rescue squads, police departments, social services, juvenile officers, wrecker services, Red Cross, highway patrol, and emergency management personnel. Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work. Maintains an in-house computer database and communications logs and reports including the nature of calls, actions taken and the times involved; and generates reports for recovered or stolen property, missing persons, and residence checks. - The Ashe County Sheriff’s Office requires all Telecommunicators to attended and graduate from a recognized Telecommunicator School in North Carolina within the first year of their employment.
- Candidates can be hired immediately in the 911 Communications Center but will have to be scheduled for an upcoming Telecommunicator school at Wilkes Community College within the first few months of their employment.
“Telecommunicator” means: any person performing responsibilities, either on a full-time, part-time, permanent, or temporary basis, for communication functions to include but not limited to receiving calls or dispatching for emergency and law enforcement services.
