Frequently Ask Questions

General Mail: General mail refers to any mail sent to or from an inmate’s friend, family member, business associate, or any other individual. General mail also includes letters between inmates housed within the detention center. For those purposes, please address the envelope in the following manner:

Ashe County Detention Center
Inmate Name, Inmate ID Number
Facility ID# 5007
PO Box 18247
Greensboro, NC 27419

There is no need to put an inmate’s identification number on the envelop; just their proper full name is fine. Please do not address inmates by nicknames and keep in mind that, at any time, we may have several inmates with the same last name so please use full first and last names and not, “Mr. Doe”.

Some things you should never do when sending a letter the Ashe County Detention Center, as it will result in the letter being rejected:

• -Don’t use staples or paper clips
• -Do not include photographs
  -Do not send any items of any kind: no magazines, books, crafts, etc. 
• -Never use marker, crayon, glitter, glue, stickers or lipstick on the letter or envelope
• -Don’t use perfume or any other fragrance
• -Any drawings or markings of nudity, criminal activity or anything that can be misconstrued as secret code etc. will result in refusal
• -Never write anything in the letters that you wouldn’t want a third party to read (all mail is inspected and all non-attorney mail may read by staff for security purposes)
• -Greeting cards may be mailed but they will not be given to the inmate. The interior portion of the greeting cards (where the personal message is written) will be photocopied and that photocopy will be given to the inmate.

Inmate visitation is done via video visitation using HomeWav.com and can be done from your computer, tablet or smartphone or by using one of the video visitation monitors in the Detention Center’s lobby during visiting hours.

To learn more about HomeWav visit https://ashesheriff.com/acsostaff/detention-center/homewav/.

Phone services for inmates are provided by Paytel.

To learn more about Paytel visit https://ashesheriff.com/acsostaff/detention-center/paytel/.

We currently have 3 options for your to place money onto an inmate’s account.  You can use the Kiosk in the public area of our jail, online at Jail ATM.com or your can mail it.

For instructions on each visit https://ashesheriff.com/acsostaff/detention-center/commissary/.

Unfortunately, no, in the interest of the safety and security of our Detention Center, we cannot and do not pass messages to inmates. The only exception to this rule is in the case of true family emergencies.

In the event that you need to get in touch with an inmate due to a legitimate and serious family emergency you may call the Detention Center at 336-846-5611 and ask to speak with a Captain or Lieutenant and explain the nature of the emergency.

We do not accept anything to be given to an inmate through the window in the Detention Center’s lobby unless it is medication that the Detention Center’s nurse or doctor has approved to be brought in.

Certain approved items however can me mailed to inmates. Standard letters can be mailed directly to an inmate but no photos or drawings can be included in the letter. Envelopes need to only have sender’s name and address in the left corner and inmate’s full name and address front and center. No lipstick or drawings can appear on on the outside of the envelope.