911 Dispatch Center
“We are reminded daily when people call our 911 Dispatch Center that they are often in crisis needing fast, efficient and competent help. I can say without hesitation that we strive to make sure that’s exactly what they receive. In a community like Ashe, these callers are often our family, neighbors and friends which also makes it a personal connection. I truly believe that our Telecommunicators can be counted as the best of the best and I’m honored to serve along side each one of them.”
-Communications Director Brian Greer
Our 911 Dispatch Center
The Ashe County 911 Dispatch Center is a consolidated 911 center that handles all Emergency and Non-Emergency call taking and dispatching services for all emergency services in Ashe County, including the municipal jurisdictions.
The 911 Dispatch Center consists of 10 full-time Telecommunicators and 3 part-time Telecommunicators.
What Our Telecommunicators Do-
The Ashe County 911 Dispatch Center operates 24 hours a day seven days a week to ensure fast, professional, and courteous service to the citizens and visitors of Ashe County.
Our staff is trained to assist the public with both routine and high-stress situations and have received specialized training to perform Emergency Medical Dispatch Protocols as the 911 telecommunicator is usually the first First Responder in the majority of emergency situations.
Our Telecommunicators receive and dispatch law enforcement related calls for the Ashe County Sheriff’s Office, West Jefferson Police Department, Jefferson Police Department, Ashe Animal Control and provide support for local NC Park Rangers, Ashe Memorial Hospital Police and NC State Highway Patrol. Our telecommunicators also handle emergency medical calls for Ashe Medics, the Ashe County Rescue Squad and four backup ambulance services located throughout the county. Additionally, our 911 center dispatches calls for the NC Forestry Service and the twelve (12) Fire Departments that serve the county.
The staff of the Ashe County 911 Dispatch Center has one main goal: to assist callers in the most expedient, professional manner possible to provide the services needed.
Our Training and Certifications-
The Ashe County Sheriff’s Office requires that all Telecommunicators attended and graduate from a recognized Telecommunicator academy in North Carolina. Our Telecommunicators must meet or exceed all basic, specialized and continuing education training as mandated by North Carolina Sheriff’s Training and Standards.
Our agency employs seven (7) North Carolina Criminal Justice Standards Division certified Criminal Justice Instructors who are responsible for conducting Mandatory In-Service Training for all Telecommunicators annually. This training is audited annually by North Carolina Sheriffs’ Standards and Training.
The Ashe County Sheriff’s Office is committed to delivering exceptional training to prepare Telecommunicators for exemplary service to the community. We constantly strive to provide Ashe County with Telecommunicators who have had the most up-to-date information and training that is available.
Ashe 911 Dispatch……… sending the right help, to the right place, right on time…..
