Pay Tel

The Ashe County Detention Center recognizes the importance of an inmate’s ability to communicate via telephone with their family, friends and their legal counsel. In an effort to facilitate this, our Detention Center has partnered with Pay Tel as our inmate-accessible telephone service. https://www.paytel.com/

Each of the 7 housing units in the Ashe County Detention Center are equipped with two phones for inmates to use for outgoing calls. These phones are available to inmates 7 days per week between the hours of 7am and 11:00pm.

To learn more about how to set up a telephone account to be able to receive calls from an inmate in the Ashe County Detention Center please visit the Pay Tel website directly at https://www.paytel.com/

Telephone Policy: 
-Inmates are not permitted to receive telephone calls.
-All telephone calls are limited to fifteen minutes.
-Three way telephone calling is strictly prohibited.
-Detention Staff cannot pass notes or deliver any messages to inmates.

Telephone Availability:
All inmate telephones within the cell blocks will be turned on at 7:00 a.m. and turned off at 11 p.m. Telephones may also be turned off any other time deemed necessary by the Ashe County Detention Center in order to maintain the safety and security of the facility.

In the event that you need to get in touch with an inmate due to a legitimate and serious family emergency you may call the Detention Center at 336-846-5611 and ask to speak to either Capt. Linda Carrow, Lt. DJ Bowlin or Lt. Matt Hartzog and explain the nature of the emergency.

Blocking Inmate Calls:
If you would like to stop collect calls from an inmate in the Ashe County Detention Center from coming into your phone number, please call 1-800-729-8355, press 1 for English (2 for Spanish), then enter your phone number with area code and follow the voice prompts to place a block on your number. Pay Tel does not charge a fee for blocking your number from the facility.